Privacy Policy
What data we collect
When you use the booking form on our website, we collect the following personal data:
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Name
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Email address
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Telephone number​
We do not collect or store any payment details through this website. Additionally, Wix.com may collect non-personal information such as IP address, browser type, and interaction data to help improve website performance and security.
How we use the data
We collect and process your data for the following purposes:
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To process and confirm bookings
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To communicate with customers about their appointments
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To provide customer support and respond to enquiries
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To comply with any applicable laws and regulations
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We do not use your personal data for marketing purposes unless you have given explicit consent.
How we share the data
Your personal data is not shared with third parties except in the following circumstances:
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Service providers: Your data may be shared with Wix.com (our website hosting provider) solely for the purposes of hosting and maintaining the website.
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Legal compliance: We may disclose your information if required by law, regulation, or legal process.
We do not sell, rent, or trade your personal information to any other organisation.
How we store the data
Our website is hosted on the Wix.com platform.
Wix.com provides us with an online platform that allows us to offer our services to you. Your data may be stored through Wix.com’s data storage, databases, and general applications, which are hosted on secure servers behind a firewall.
Wix.com adheres to recognised international data protection standards and complies with GDPR regulations regarding data storage and processing.
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your Data Protection Rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
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Access the personal data we hold about you
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Request correction or deletion of your data
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Withdraw consent for processing (where applicable)
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Object to the processing of your personal data
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Request restriction or portability of your data
If you would like to exercise any of these rights, please contact us using the details below.
Your right to complain
You have the right to complain to the Information Commissioner’s Office (ICO) if an organization fails to respond to your data access requests or handles your data incorrectly.
This includes issues relating to:
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Information handling
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Data protection
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Freedom of information
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Cookies and privacy practices
You have the right to receive a response within one month.
If you are unsatisfied with our response, you can raise a complaint directly with the ICO, who will investigate and issue a decision notice if your complaint is upheld. You can contact the ICO at: www.ico.org.uk or by phone on 0303 123 1113.
How to withdraw consent or contact us
If you wish to access, correct, amend, or delete any personal information we hold about you, or if you no longer want us to process your data, please contact: katarzyna@ms-mortgages.co.uk
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Privacy Policy updates
We reserve the right to modify this Privacy Policy at any time. Changes and clarifications will take effect immediately upon posting on the website. If material changes are made, we will update the policy date so that you are aware of what information we collect, how we use it, and under what circumstances we may disclose it.
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Last updated: 17/10/2025
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